During the week of June 1st our team members will reach out by phone in order to schedule those of you who had to postpone or could not be seen for their dental appointments. Please wait for us to call you to schedule your appointment so that we may do so in a way that properly prioritizes both appointment date and type. We realize these uncertain times are frustrating for everyone, however, please be assured that we will do everything possible to get your appointment back on the schedule in the most efficient and secure manner.
It is going to be a gradual re-opening process as we have enacted additional safeguards and appointment protocols in our office to ensure reliable and exceptional care. As part of those measures the reception area has become a touch-free, non-communal area. Our already strict cleaning, disinfection, and sterilization regimen has been further enhanced by enacting additional infection control measures used before and after every patient. We have equipped the office with medical grade air purifiers to help eliminate air-borne pathogens and we will continue to utilize aseptic techniques and specialized suction devices to reduce procedure-related aerosols. We will also be wearing additional certified personal protective equipment…just remember that even with all these changes, we will be the same smiling and caring people as always!
The following protocols added to our appointment policies will be discussed with you during our appointment-setting phone call, be posted on our website, and sent via Email:
Prior to your appointment
Please inform our office, if you exhibit cold or flu symptoms or have been in contact with symptomatic individuals. We will reschedule the appointment to a later date.
All patients must complete COVID-19 consent and screening forms prior to the scheduled appointment. These forms will be available online and can be returned via email. If you do not
have an email you will be required to answer these questions during a phone interview.
You will receive a confirmation and pre-screening phone call prior to your appointment day.
Please take your temperature if possible the morning of the appointment. A temperature of 100.4 F or greater constitutes a fever, and the appointment will be postponed.
Consider bringing a sweater or warm clothes to the appointment. Indoor temperatures will be kept lower for staff donned in personal protective equipment.
Upon arrival to your appointment
Please remain in your car, and call the office to let a front office team member know you have arrived. We will call you back on the cell phone number you provide when it is time to enter the office for the appointment.
Patients arriving later than 10 minutes will only receive an examination and limited treatment to allow adequate time to prepare for the next patient.
All patients must wear a mask to the appointment.
All patients must use hand sanitizer in the reception area upon entry.
Temperatures will be taken at check-in and screening questions will be reviewed by a team member.
Please limit the number of people attending the appointment. For patients who are not able to come by themselves, those accompanying them will not be able to remain in the reception area and will be informed when the appointment has ended.
All patients will be asked to rinse with a pre-procedural mouthwash when entering the treatment area and we ask that you brush your teeth before coming to the office.
Upon completion of your appointment
Pre-made hygiene supply bags will be dispensed at the end of the appointment.
There are designated standing areas at check-out to maintain social distancing.
You will receive a phone call or text message after your appointment to check on your health status, please respond to our office when a message is left.
You will receive a digital notification prior to the time you are due for the next re-care hygiene appointment as they may not be scheduled in advance to alleviate the back log of rescheduled or cancelled appointments.
The Columbia Smiles team would like to thank you for your patience and understanding. Know that we are committed to the same exceptional and compassionate care that we have always provided, with your safety and health as our top priority!
If you have any questions or concerns, please let us know.